Last Updated: May 2026

At Fylo, we want you and your little one to love every product you receive. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery for unused and unopened items in their original packaging.

To start a return, please contact us at:

support@hellofylo.com

Please include:

• Your order number
• The item(s) you would like to return
• Reason for the return

Once approved, return instructions will be provided.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened oral care products
• Used floss products
• Opened toothpaste
• Opened plaque disclosing swabs
• Personalized or final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Photos of the item and packaging

We’ll make it right as quickly as possible with a replacement or refund when applicable.

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to a Fylo error.

Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, please place a new order after your return is processed.

Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged or defective

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders may only be canceled within a short period after purchase before fulfillment begins. Once an order has shipped, it cannot be canceled.

Contact Us

Questions about your order?

Reach out anytime at:

support@hellofylo.com

Thank you for supporting Fylo — For Your Little One™