FAQs
Have a question? Please see below for answers to common questions from customers.
General
What does FYLO stand for?
FYLO stands for For Your Little One™ — because every product we create is designed with growing smiles in mind.
Who created Fylo?
Fylo was created by a pediatric dentist to help make oral care easier, safer, and more enjoyable for kids and parents.
Where are Fylo products made?
Fylo products are thoughtfully designed in the USA and responsibly manufactured with trusted partners that meet our quality and safety standards.
Fylo Hero
Who is Fylo Hero?
Fylo Hero is the official mascot of Fylo — created to help make oral care fun, encouraging, and less intimidating for kids.
Fylo Hero is designed to inspire healthy habits through education, storytelling, and positive routines.
Will there be Fylo Hero products?
Yes! Fylo Hero will be featured in future educational materials, collectible items, plush toys, videos, and special product collaborations.
Why did Fylo create a mascot?
We believe kids build stronger habits when oral care feels fun, familiar, and engaging. Fylo Hero helps turn everyday routines into positive experiences.
Products
What ages are Fylo products designed for?
Fylo Start
Designed for younger children, typically ages 2–7.
Fylo Grow
Designed for older kids transitioning into independent oral care habits.
Always supervise children during oral care use.
What makes Fylo different?
Fylo combines:
- Pediatric dentist insight
- Kid-friendly design
- Clean ingredient focus
- Hydroxyapatite + xylitol powered formulations
- A modern wellness approach to oral care
Does Fylo use fluoride?
At this time, Fylo focuses on fluoride-free oral care formulations designed with clean, family-friendly ingredients in mind.
Many Fylo products are powered by ingredients such as:
- Hydroxyapatite
- Xylitol
- Thoughtfully selected wellness-focused ingredients
What is hydroxyapatite?
Hydroxyapatite is a naturally occurring mineral found in teeth that helps support enamel and healthy smiles.
Why does Fylo use xylitol?
Xylitol is commonly used in oral care products to help support a healthier oral environment and reduce cavity-causing bacteria.
Are Fylo products safe for kids?
Fylo products are designed specifically for children and families. Always use products as directed and supervise young children during use.
Are Fylo products vegan or cruelty-free?
We aim to use thoughtfully selected ingredients and avoid unnecessary harsh additives. Product-specific details will be listed on each item page.
Fylo Tumbler
What is the Fylo Tumbler?
The Fylo Tumbler is a premium insulated tumbler designed for parents, dental professionals, and Fylo supporters who love clean, modern lifestyle products.
Is the Fylo logo printed or engraved?
Our tumblers feature a laser-engraved Fylo logo for a premium long-lasting finish that won’t peel or fade over time.
Are the tumblers insulated?
Yes. Fylo Tumblers are designed to help keep beverages hot or cold for extended periods of time.
Will more tumbler colors or styles be released?
Yes! We plan to release limited-edition colors, seasonal drops, and future lifestyle accessories as the Fylo brand grows.
Wholesale
Do you offer wholesale?
Yes! Fylo offers wholesale opportunities for:
- Pediatric dental offices
- General dental offices
- Orthodontic offices
- Medical practices
- Retail boutiques
- Wellness-focused businesses
What products are available for wholesale?
Wholesale options may include:
- Fylo floss
- Fylo toothpaste
- Fylo sample-size toothpaste
- Fylo sample-size floss
- Plaque disclosing swabs
How can I apply for wholesale pricing?
Please contact us at:
wholesale@hellofylo.com
Include:
- Business name
- Website or social media
- Products you’re interested in
- Estimated order quantity
Orders & Shipping
When will my order ship?
Most orders are processed within 1–3 business days.
Shipping times may vary depending on location and carrier delays.
Do you offer free shipping?
Free shipping promotions may be offered periodically and will be shown at checkout when available.
Can I change or cancel my order?
We may be able to modify or cancel orders shortly after purchase before fulfillment begins. Please contact us as soon as possible.
Returns
What is your return policy?
Unused and unopened products may be returned within 30 days of delivery.
Due to hygiene and safety reasons, opened oral care products cannot be returned.
For full details, please visit our Return Policy page.
Oral Care Questions
When should my child start flossing?
Most children should begin flossing once teeth start touching. This often happens between ages 2–6 depending on spacing.
How often should my child floss?
Daily flossing is recommended to help remove plaque and food between teeth where toothbrushes cannot reach.
What are plaque disclosing swabs?
Plaque disclosing swabs temporarily highlight plaque buildup on teeth to help kids and parents improve brushing and flossing habits.
Are plaque disclosing swabs safe?
When used as directed, plaque disclosing products are generally safe for children. Adult supervision is recommended.
Contact
How can I contact Fylo?
Questions? We’d love to help.
Email us anytime at:
info@hellofylo.com
Chat via Email
info@hellofylo.com